Every time you add a new recipient in Jenzy, we run a quick verification check behind the scenes. This helps us protect your business, reduce payment failures, and stay compliant with local and international regulations.
Here’s what you need to know about how it works.
🔍 What we check
When you add a recipient, we automatically screen them for:
Sanctions – OFAC, UN, EU, UK and other global watchlists
Name matches – we check if the name matches the account details
Duplicate accounts – to avoid accidental double payments
High-risk banks or countries – to comply with global AML rules
Most verifications are completed in real time. You’ll see a green ✅ when a recipient is verified and ready to receive funds.
⏳ What if a recipient is flagged?
In some cases, a recipient might need manual review. This doesn’t always mean something is wrong - it could just be:
A mismatch between the name and the bank account
A new or unusual payment corridor
A high-value payment to a first-time recipient
A flagged word in the recipient name or memo field
If this happens, we’ll reach out to you quickly and let you know what’s needed to move forward. Most issues are resolved within a few hours.
📄 Will I ever need to submit documents?
Occasionally, yes - especially for high-value business payments or certain markets. We may ask for:
A bank confirmation letter or account statement
Business registration documents
A signed invoice or contract (for vendor payments)
We’ll never ask you to guess what’s required - if documents are needed, we’ll tell you exactly what to provide.
🧭 Tips for faster verification
Always use the full legal name (no abbreviations or nicknames)
Double-check account numbers and currency selection
Add recipients early if you’re planning a large or urgent payment
Reach out if you’re unsure - we can pre-check recipients for high-value payments
Still have a recipient stuck in review?
Contact support or your account manager - we’ll help clear it quickly.